Hetzner vs One.com: guide for 2024

Hetzner vs One.com: Final verdict

Looking over Hetzner vs. One.com, both hosting providers offer solid services with unique strengths, making them suitable for different types of users and needs, each earning an overall grade of 7.9.

• 
  Hetzner (Overall grade: 7.9)
  
  
  stands out with its high-performance hosting solutions, particularly its cloud and dedicated hosting options that are well-suited for high-traffic websites and multimedia sites. With the use of NVMe SSDs and multiple data centers located in Germany, Finland, and the USA, Hetzner ensures fast load times and reliable uptime. Key strengths include advanced security measures, scalable solutions, and fine-tuned performance control, which are highly valued by more tech-savvy users. Minor drawbacks could be a steeper learning curve for beginners and the absence of a built-in website builder or comprehensive WordPress hosting.
  
• 
  One.com (Overall grade: 7.9)
  
  
  shines with its user-friendly approach, making it ideal for beginners and small businesses looking to set up an online presence quickly. It offers integrated website building tools, advanced WordPress hosting, and a dedicated eCommerce feature with seamless online shop capabilities. 24/7 chat support, daily backups, and modern security measures like two-factor authentication add to its appeal. However, it lacks cloud and dedicated hosting options, which might limit growth for more demanding users. The absence of detailed performance specs compared to Hetzner could be a limitation for those needing extensive customization and scalability.
  

	Overall grade:7.9	Overall grade:7.9
Uptime and Availability	9.0	8.8
Hosting Performance	8.3	6.7
Hosting Security	8.8	8.8
Price	7.9	8.5
Hosting Features	7.5	8.4
Ease Of Setup	8.0	8.4
User Management	7.8	5.9
Customer Support	6.3	8.0
User feedback	4.6/5	4.1/5

Hosting types offered

Both platforms provide a variety of hosting types, each designed to meet the different needs of users.

Shared hosting
Cloud hosting
WordPress hosting
Ecommerce hosting
VPS hosting
Dedicated hosting

Although both offer a variety of hosting plans tailored to different needs, in
certain cases, one platform may prove to be more suitable.

Detailed comparison

9.0

8.8

🏆 Winner Hetzner Online: Reliable uptime guarantee with strong monitoring and network redundancy.

Hetzner Online stands out with its 99.9% uptime guarantee and often even reaches the 100% mark. They have multiple data centers across Germany, Finland, and the USA. Their 24/7 monitoring system ensures quick response times, enhancing reliability. The inclusion of DDoS protection and a redundant network using Juniper backbone technology further solidifies their uptime.

One.com, while offering an impressive 99.99% server uptime guarantee, does not formally guarantee this for their general hosting plans. They provide solid security features like daily backups and 24/7 malware scanning. The 24/7 chat and email support are beneficial, although the lack of phone support might be a drawback for some users. Their VPS hosting also comes with a respectable 99.9% uptime guarantee.

8.3

6.7

Hetzner and one.com both offer substantial hosting services, but Hetzner stands out in terms of speed, security, and server capabilities. Hetzner uses top-tier NVMe SSDs, which ensure faster read and write speeds, whereas one.com also provides high-performance SSDs but doesn’t specify NVMe technology. Hetzner offers various CPU options, including Intel® Xeon® Gold and AMD EPYC™ processors, contributing to higher performance. One.com offers excellent load times and performance caching, but the specifics about processor types are not mentioned. Hetzner’s data centers are located in Germany, Finland, and the USA, whereas one.com doesn’t specify CDN availability or multiple data center locations.

Website Speed

When it comes to website speed, Hetzner has a clear edge with its use of NVMe SSDs and multiple server locations that contribute to faster load times. The NVMe technology ensures quick access and lower latency, creating a better user experience. One.com, on the other hand, promises ultra-fast load times and a performance cache to boost website speed but falls short in specific technological details. Both providers ensure 99.9% uptime, ensuring minimal disruption.

Scalability

In terms of scalability, Hetzner offers very flexible options including shared vCPU, dedicated vCPU, and managed servers with no minimum contract periods and easy cancellation. This facilitates elastic scaling based on user needs. One.com allows for plan upgrades as website needs grow, but automatic scaling isn’t mentioned. Dedicated servers are not explicitly highlighted in one.com’s features, making Hetzner the better option for users needing quick and flexible scaling solutions. Pricing details for scaling one.com’s plans were not provided.

8.8

8.8

Both Hetzner and one.com, have notable differences in their approaches to technical and operational
security, as well as in their compliance with regulations.

Technical security measures:

Hetzner provides a suite of technical security measures, including robust SSL certificates, DDoS protection, and extensive mail security features like DKIM and SPF. It supports multiple PHP versions from PHP5 to PHP8 and includes a range of PHP extensions such as ImageMagick and OPCache. Secure connections are emphasized with FTPS/SFTP, SSH access using port 222, and HTTPS for administrative interface and webmail. On the other hand, one.com offers free SSL certificates, daily backups, malware and DDoS protection, and the latest PHP versions. One.com additionally features two-factor authentication (2FA) and vulnerability scans with auto-patch, making it highly secure and modern.

Operational security measures:

Both hosting providers offer daily backups, but Hetzner excels with automated defense mechanisms against brute force attacks and comprehensive system integrity checks. Hetzner’s 24/7 monitoring ensures quick responses to issues. One.com also provides malware scans and has partnered with SiteLock for advanced security solutions. It features domain lock with 2-step verification and offers visual testing for Managed WordPress users. One.com is proactive in alerting users to suspicious activity through SMS alerts, adding an extra layer of operational security.

Compliance and certifications:

Hetzner and one.com are both GDPR-compliant. Hetzner’s data centers follow strict European data protection regulations and have ISO 27001 certification. Specific PCI compliance criteria were not provided for either provider. One.com utilizes cookies for GDPR compliance and shares user data with social media, advertising, and analytics partners.

SSL certificate	Symantec Basic, Let’s Encrypt	Free SSL Certificates
Additional security features	DDoS protection, Mail security, Daily Backup	Daily Backup, SiteLock, SFTP, Domain Lock
PHP versions	PHP5, PHP7, PHP8	Latest PHP version
GDPR compliance	Yes	Yes
HIPAA compliance	Not specified	Not specified
PCI compliance	N/A	Not specified

7.5

8.4

When comparing Hetzner Online GmbH and One.com, we find both hosting providers bring a lot to the table, catering to different user needs. One standout feature for One.com is its user-friendly website builder, designed to be intuitive even for beginners, and the inclusion of online shop creation tools. This makes it appealing for small businesses looking to quickly establish an online presence. One.com also offers advanced WordPress tools and free migration services, which is very reassuring for users transitioning from another host hoping for an easy switch. The free SEO tool and performance cache add extra layers of value, enhancing website performance and visibility on search engines.

Hetzner, on the other hand, provides robust hosting solutions with fine-tuned control over various technical aspects, ideal for more experienced users. The inclusion of a .de, .com, .net, .org, .at, .be, .eu, .name, or .nl domain is a solid offer, though it’s important to note the potential additional fees for extra disk space and domain registrations. Hetzner excels in offering significant flexibility with account customization, including a PHP configurator and support for multiple PHP versions, valuable to users running specific web applications. Their higher range of database numbers, and traffic allowances all come together to provide a toolset designed for high-performance needs.

Free domain	Yes, limited TLDs	No
Free SSL	Yes	Yes
Email hosting	Yes	Yes
Website builder	No	Yes
Staging environment	No	Yes
FTP & SFTP account	Yes	Yes
Git and SSH access	SSH only	Yes
Free backup	Yes	Yes
Money back guarantee	No	No

Both providers support a range of users from beginners to experts with user-friendly website builders and WordPress staging areas. However, in terms of developer tools, both Hetzner Online GmbH and One.com offer robust options including SSH access, support for multiple programming languages, and Git for version control, thus appealing to developers looking for advanced capabilities.

Email services:

When it comes to email services, both Hetzner and One.com provide robust options. Hetzner allows for extensive email hosting with a large number of mailboxes and email forwarding options, suitable for businesses with heavy email usage. They also support a range of synchronization protocols, making it easier for users to keep emails and calendars in sync across devices. One.com offers unlimited email accounts with their plans, combined with free advanced tools for users who opt for higher-tier plans. They do not notably resell third-party email services, focusing instead on their integrated email hosting capabilities. Their easy-to-use interface and additional performance features make managing email campaigns straightforward for users at all levels.

7.9

8.5

🏆 Winner one.com: Offers complimentary first three months across its plans, coupled with green hosting and essential features.

Evaluating the pricing of plans among various hosting providers can be complex due to their differing pricing and renewal strategies. Additionally, certain plans require annual commitments, which adds to the difficulty of making comparisons. The prices listed are based on monthly commitments; plans requiring annual commitments are indicated. Additionally, although some providers offer identical plans for WordPress and shared hosting, we have created separate tables for each to enhance clarity.

Regarding the pricing plans, Hetzner’s Webhosting offers a range of options, starting from a cost-efficient Level 1 at €2.09/mo to the high-end Level 19 for €21.90/mo, with features like unlimited traffic, NVMe SSD storage, and minimum 99.9% network availability. One.com, on the other hand, provides a tiered approach with initial discounted rates for the first three months, ranging from $6.99/mo for the Beginner plan to $26.99/mo for the Guru plan, after the initial period. Key highlights include daily backups, included SSL certificates, and an online shop feature. With a higher score of 8.5, One.com emphasizes green hosting and a generous spread of essential hosting features across each plan.

Level 1 €2.09 1 website, 10 GB NVMe SSD storage, unlimited traffic, 24/7 support, free phone/email support, free WP installer, PHP configurator, DDoS protection, located in Germany. Value for price:7.9	Beginner $6.99 1 website, 50 GB SSD storage, unlimited mail accounts, daily backup, free SSL certificate, online shop up to 3 products, 24/7 support, green hosting. Value for price:8.5
Level 4 €5.39 1 website, 50 GB NVMe SSD storage, unlimited traffic, 24/7 support, free phone/email support, free WP installer, PHP configurator, DDoS protection, located in Germany. Value for price:7.9	Explorer $12.99 1 website, 100 GB SSD storage, unlimited mail accounts, daily backup, free SSL certificate, online shop up to 3 products, 24/7 support, free migration, green hosting. Value for price:8.5
Level 9 €10.90 1 website, 100 GB NVMe SSD storage, unlimited traffic, 24/7 support, free phone/email support, free WP installer, PHP configurator, DDoS protection, located in Germany. Value for price:7.9	Enthusiast $17.99 5 websites, 200 GB SSD storage, unlimited mail accounts, daily backup and restore, free SSL certificate, online shop up to 3 products, 24/7 support, staging environment, free migration, green hosting. Value for price:8.5
Level 19 €21.90 1 website, 300 GB NVMe SSD storage, unlimited traffic, 24/7 support, free phone/email support, free WP installer, PHP configurator, DDoS protection, located in Germany. Value for price:7.9	Guru $26.99 10 websites, 750 GB SSD storage, unlimited mail accounts, daily backup and restore, free SSL certificate, online shop up to 3 products, 24/7 support, staging environment, free SEO tool, premium mail features, green hosting. Value for price:8.5

N/A Value for price:N/A	Beginner + Managed WP $15.99 1 website, 50 GB SSD storage, unlimited mail accounts, daily backup, plugin/themes/core auto-update with visual testing, vulnerability monitor with security auto-patches, staging environment, free SSL certificate. Value for price:8.5
N/A Value for price:N/A	Explorer + Managed WP $21.99 1 website, 100 GB SSD storage, unlimited mail accounts, daily backup, plugin/themes/core auto-update with visual testing, vulnerability monitor with security auto-patches, staging environment, free SSL certificate. Value for price:8.5
N/A Value for price:N/A	Enthusiast + Managed WP $26.99 5 websites, 200 GB SSD storage, unlimited mail accounts, daily backup and restore, plugin/themes/core auto-update with visual testing, vulnerability monitor with security auto-patches, staging environment, free SSL certificate. Value for price:8.5
N/A Value for price:N/A	Guru + Managed WP $35.99 10 websites, 750 GB SSD storage, unlimited mail accounts, daily backup and restore, plugin/themes/core auto-update with visual testing, vulnerability monitor with security auto-patches, free SSL certificate, free SEO tool, staging environment. Value for price:8.5

CX11 €4.51 1 website, 20 GB disk space, 20 TB traffic, 1 vCPU (Intel), 24/7 support. Value for price:7.9	N/A Value for price:N/A
CPX11 €5.18 1 website, 40 GB disk space, 20 TB traffic, 2 vCPU (AMD), 24/7 support. Value for price:7.9	N/A Value for price:N/A
CX21 €6.37 1 website, 40 GB disk space, 20 TB traffic, 2 vCPU (Intel), 24/7 support. Value for price:7.9	N/A Value for price:N/A
CPX21 €8.98 1 website, 80 GB disk space, 20 TB traffic, 3 vCPU (AMD), 24/7 support. Value for price:7.9	N/A Value for price:N/A
CX31 €29.99 1 website, 240 GB disk space, 20 TB traffic, 2 vCPU (Intel), 24/7 support. Value for price:7.9	N/A Value for price:N/A
CPX31 €16.18 1 website, 160 GB disk space, 20 TB traffic, 4 vCPU (AMD), 24/7 support. Value for price:7.9	Hetzner vs One.com: Ease of setup Evaluates the ease of setting up and migrating websites on the hosting platform. Score Components: Site migration (25%): Assesses whether the provider offers tools for site migration, either automated or manual, and whether these services are free or require a fee. Admin panel usability (35%): Evaluates the type of admin panel provided, such as the standard cPanel or a custom solution, focusing on its accessibility and user-friendliness for both technical and non-technical users. Setup features (20%): Examines the availability and ease of use of various setup features, including FTP accounts, file managers, email account setup, PHPMyAdmin, and easy CDN configuration. Help center quality (20%): Measures the quality and accessibility of the provider’s help center resources, including articles and tutorials. 8.0 8.4 🏆 Winner One.com: Offers an easy-to-use website builder and seamless WordPress installation. Both Hetzner Online and One.com provide their own custom admin panels, tailored to enhance user experience. Hetzner’s konsoleH administration interface is robust, enabling the creation of accounts, managing domains, email addresses, and other critical data. It’s designed for users with a moderate level of technical knowledge but remains accessible and navigable for non-technical users too. One.com offers a more beginner-friendly control panel, allowing users to manage their services and easily access the Website Builder and Webshop features. Its interface is simple, making it ideal for users with little to no technical expertise, while still being functional enough for more advanced users to find valuable. Hetzner on the other hand, offers a dual interface that combines a custom dashboard with full cPanel access, catering to both beginners and technically advanced users. The platform includes a comprehensive help center filled with a wide variety of guides and tutorials, aimed at assisting users in managing and optimizing their websites effectively. Both Hetzner and One.com offer migration services for websites, but their approaches and costs differ. Hetzner provides free automated migrations for WordPress sites specifically within the first 30 days after purchasing a new shared hosting plan. For non-WordPress sites, however, Hetzner charges $149 for migration services, although users have the option to undertake manual migrations, which demand considerable technical expertise. On the other hand, One.com offers both automated and manual migration options for WordPress and non-WordPress or custom sites alike. Their paid migration service is considerably more affordable at approximately $30. Hetzner help center One.com help center The platforms provide extensive knowledge bases filled with guides, how-to articles, and instructional content. Hetzner offers a wide range of resources alongside 24/7 chat and phone support. One.com also boasts a detailed help center with an intuitive search function and around-the-clock support via live chat, phone, and ticketing, ensuring comprehensive user support. User management Assesses the platforms’ capabilities in managing user roles, permissions, and accessibility. Score Components: Role customization (40%): Flexibility in creating and defining user roles and permissions. Ease of management (30%): User interface and tools for managing users. Access control (20%): Effectiveness of access control measures for different user levels. Scalability (10%): Ability to manage a growing number of users efficiently. 7.8 5.9 🏆 Winner Hetzner: Comprehensive user management capabilities and advanced customization options. Hetzner and one.com offer distinct experiences in managing user roles, permissions, and accessibility. Hetzner provides a detailed and customizable approach to creating user groups, assigning roles, and setting quotas for users. This level of granularity in user roles and permissions gives administrators much flexibility. In contrast, one.com offers a more basic user management system with the ability to create guest users but lacks detailed user role specifications. For organizations looking for extensive control over user management, Hetzner’s setup is more appealing. In terms of user interface and tools provided for managing users, Hetzner’s interface includes navigable sections for user settings, group creation, and storage quotas. Users can access detailed overviews of activities and more granular user information with ease. On the other hand, one.com relies on a more simplified control panel structure, focusing on functionality rather than depth, which may suit users who need quick and straightforward access without extensive configuration. Regarding access control measures and the ability to manage a growing number of users efficiently, Hetzner excels with features like password resets, granular activity tracking, and customizable storage quotas per user, including the option for unlimited storage within the parameters of purchased plans. One.com, while functional, does not provide detailed mechanisms for access control and user expansion, which could be a limiting factor for businesses looking to scale their operations. Hetzner user roles table: Role Description Access highlights Admin Manages groups, user accounts, and storage allocations Full access to user settings including creating groups, setting quotas, and tracking activities User Regular user with assigned storage and group membership Accesses allocated storage and assigned applications based on group membership Maintenance Oversees server-wide maintenance rules and user upkeep Can define rules for spam, trash, and weblogs per account Customer support Evaluates the quality, availability, and scope of the customer support offered by the hosting provider. Score Components: Support communication channels (30%): Measures the variety of customer support types provided (live chat, chatbot, email, phone, etc.) Availability (20%): Assesses the availability hours for each channel, including 24/7 support options. Technical support quality (30%): Assesses whether the provider offers comprehensive technical support, including hardware upgrades (e.g., HDD to SSD), software installations, and web server configuration changes. Enterprise support (20%): Checks if there are dedicated or priority support services for enterprise-level customers. 6.3 8.0 🏆 Winner One.com: One.com excels in offering continuous support with 24/7 chat and phone availability, making it a reliable option for constant customer assistance. Phone support Live chat support Chatbot Email/ticket support Enterprise support (dedicated agent, priority support) Hetzner Online and One.com provide a range of support channels designed to meet customer needs. Hetzner offers email, ticketing, and phone support during limited hours, lacking live chat but compensating with detailed documentation and multilingual support. Some users have highlighted slow responses, specifically with account and billing issues, which mars their otherwise dependable support service. Conversely, One.com stands out with its 24/7 availability for both chat and phone support. It also provides quick email support with responses within 24 hours. In addition to a comprehensive Help Center and Academy for self-service, One.com offers multiple languages, daily backups, and security features, underscoring its customer-friendly initiatives. Hetzner vs One.com: User feedback Hetzner 6 reviews 4.6 out of 5 stars One.com 24 reviews reviews 4.1 out of 5 stars Users generally find the hosting provider to be cost-effective with robust performance capabilities, able to handle demanding tasks reliably. Many reviewers appreciate the competitive pricing, ease of use, and the fast, reliable infrastructure. While customer support is often praised for its availability and helpfulness, some users believe it could still see improvements. The platform’s dashboard and additional features could benefit from enhancements, but overall, users are satisfied with the value and quality of service provided. The hosting provider receives mixed reviews, lauded for its affordability, user-friendly interface, and efficient 24/7 customer support. Users appreciate features like easy domain registration, a clean control panel, and hosting plans with useful tools like one-click installations for CMS platforms. However, some users face frequent upselling of additional services, occasional performance issues, and unexpected price hikes. While it’s ideal for beginners and simple websites, it may lack advanced functionalities and flexibility desired by more experienced developers. Hetzner vs One.com: FAQ Which platform is better suited for hosting WordPress websites? One.com is specifically optimized for WordPress with 1-click install and managed add-ons for seamless updates and security. It also offers features like a staging environment and vulnerability monitoring, making it an ideal choice for WordPress hosting. Hetzner does not provide dedicated WordPress hosting, so One.com is the better option for WordPress users. Are both platforms suitable for beginners? One.com is particularly user-friendly, offering integrated website building tools, an intuitive control panel, and 24/7 customer support, making it ideal for beginners. Hetzner, while reliable and powerful, may pose a steeper learning curve for those new to web hosting due to its more technical setup and lack of a built-in website builder. Which service is more suitable for hosting a high-traffic website? Hetzner is better suited for hosting high-traffic websites, offering cloud and dedicated server options that provide scalable performance. With NVMe SSDs and various CPU options, Hetzner can handle high data throughput and large amounts of traffic efficiently. One.com lacks cloud and dedicated hosting options, making it less ideal for high-traffic demands. What are the major differences in pricing and value between Hetzner and One.com? Hetzner offers a range of hosting plans with competitive pricing starting from €2.09/mo for shared hosting. However, pricing can increase rapidly with added features. One.com offers a tiered pricing model with initial discounts and features like daily backups, free SSL, and an online shop, making it affordable and feature-rich. One.com’s value scores higher due to its comprehensive features and green hosting focus. Which platform offers better customer support? One.com excels in customer support with 24/7 chat and phone support, providing constant assistance. It also has a comprehensive help center and quick email response times. Hetzner, while offering phone and email support, lacks live chat and has slower response times, making One.com a better choice for those who prioritize continuous customer support. 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