Technical support representative

We are looking for enthusiastic Technical Support Representatives who will provide technical problem resolutions to customers by guiding users through step-by-step solutions. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.

Job responsibilities:

  • Deliver service and support to customers;
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
  • Determine customer issue by evaluating and analyzing customer requests;
  • Diagnose and resolve technical hardware and software issues;
  • Research required information using available resources;
  • Follow standard processes and procedures;
  • Identify, prioritize and escalate(as needed) Customer issues;
  • Redirect problems to appropriate department;
  • Offer alternative solutions where appropriate with the objective of solving customers’ issues;
  • Follow up with customers where necessary;
  • Stay current with company products, services, changes and updates;

Required qualifications:

  • Bachelor’s degree in related fields;
  • At least one year of experience in a technical support role;
  • Basic understanding of HTML, CSS;
  • Strong customer service and communication skills;
  • An upbeat and positive attitude, with the ability to work both in a team environment and independently;
  • Detail-oriented with the ability to multitask effectively and be a quick learner;
  • Excellent English writing skills;
  • Demonstrated proficiency in typing and grammar;
  • Willingness to co-operate with others and work for the greater good.

Salary: Highly competitive, depending on the previous experience and skills.
Deadline: 02 July 2018

To apply for this position, send your CV to [email protected]

Technical Support Team Lead

We are looking for technical support team lead with strong customer oriented attitude and organizational skills, who will lead the team towards provision of quality and efficient technical support and solutions to our customers.

Job responsibilities:

  • Provide leadership to and inspire the support team towards provision of exceptional customer care;
  • Provide customer support and technical issue resolution with a strong focus on customer satisfaction;
  • Develop an understanding of company platform, products and services. Have an ability to develop and implement long-term strategies and short-term tactical plans to align with critical business needs;
  • Act as a liaison between customers and the Company. Maintain efficient communication between the support and development teams to determine root cause of customer issues and provide timely feedback for product improvements;
  • Track metrics related to customer care and make appropriate recommendations for continuous improvement and operational efficiencies;
  • Create and maintain a track record of support issues and ensure follow up to completion, by working closely with different teams;
  • Prepare and deliver formal written reports to communicate with a wide-range of audiences,as well as within the Company;
  • Work collaboratively to drive a safe, compliant and inclusive culture;

Required qualifications:

  • Bachelor’s degree in Software Engineering, Computer Science, or related fields;
  • Minimum of 3 years of related work experience with demonstrated ability of technical support provision, leading a team and delivering IT solutions;
  • Experience with programming languages (HTML, CSS, JavaScript, PHP, MySQL);
  • Knowledge of WordPress is a plus;
  • Excellent English writing skills;
  • Excellent technical problem solving skills of varying complexity;
  • Self-motivated and action oriented team player with good communication and interpersonal skills; able to navigate in a matrix organization and work with customers on a global scale;
  • Strong management, facilitation, time-management, negotiation and organisation skills.

Salary: Highly competitive, depending on the previous experience and skills.
Deadline: 05 July 2018

To apply for this position, send your CV to [email protected]

Creative journalist / content strategist

Our company is in need of a talented Journalist to create compelling blog posts, white papers, product descriptions, social media content and web copy. We’re looking for someone who will help us expand our digital footprint and drive more value through online content. The ideal candidate should have a proven track record of producing pieces that increase engagement and drive leads. This position requires a high level of creativity, as well as the ability to use data-driven insights to write better material. The successful candidate should also be detail-oriented and committed to meeting tight deadlines. Preference will be given to those with a strong writing portfolio, bachelor’s degree and relevant work experience.

Job responsibilities:

  • Regularly produce various content types, including email, social media posts, educational blogs and white papers
  • Actively manage and promote our blog, and pitch articles to relevant third-party platforms
  • Edit content produced by other members of the team
  • Analyze content marketing metrics and makes changes as needed
  • Collaborate with other departments to create innovative content ideas
  • Create content marketing campaigns to drive leads and subscribers Use SEO best practices to generate traffic to our site

Required qualifications:

  • Bachelor’s degree in English, Journalism or related field
  • At least 2 years of experience in a related field
  • Knowledge of digital marketing tactics, including SEO, email marketing and web analytics
  • Real excellent writing skills of English,
  • Ability to communicate and collaborate effectively
  • The ability to consistently meet tight deadlines
  • Experience using WordPress, Weebly, and/or Joomla! preferred

Salary: Highly competitive, depending on the previous experience and skills.
Deadline: 09 July 2018

To apply for this position, send your CV to [email protected]