Technical support representative

We are looking for enthusiastic Technical Support Representatives who will provide technical problem resolutions to customers by guiding users through step-by-step solutions. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.

Job responsibilities:

  • Deliver service and support to customers;
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
  • Determine customer issue by evaluating and analyzing customer requests;
  • Diagnose and resolve technical hardware and software issues;
  • Research required information using available resources;
  • Follow standard processes and procedures;
  • Identify, prioritize and escalate(as needed) Customer issues;
  • Redirect problems to appropriate department;
  • Offer alternative solutions where appropriate with the objective of solving customers’ issues;
  • Follow up with customers where necessary;
  • Stay current with company products, services, changes and updates;

Required qualifications:

  • Bachelor’s degree in related fields;
  • At least one year of experience in a technical support role;
  • Basic understanding of HTML, CSS;
  • Strong customer service and communication skills;
  • An upbeat and positive attitude, with the ability to work both in a team environment and independently;
  • Detail-oriented with the ability to multitask effectively and be a quick learner;
  • Excellent English writing skills;
  • Demonstrated proficiency in typing and grammar;
  • Willingness to co-operate with others and work for the greater good.

Salary: Highly competitive, depending on the previous experience and skills.
Deadline: 19 August 2018

To apply for this position, please, send your CV to [email protected]

Technical Support Team Lead

We are looking for technical support team lead with strong customer oriented attitude and organizational skills, who will lead the team towards provision of quality and efficient technical support and solutions to our customers.

Job responsibilities:

  • Provide leadership to and inspire the support team towards provision of exceptional customer care;
  • Provide customer support and technical issue resolution with a strong focus on customer satisfaction;
  • Develop an understanding of company platform, products and services. Have an ability to develop and implement long-term strategies and short-term tactical plans to align with critical business needs;
  • Act as a liaison between customers and the Company. Maintain efficient communication between the support and development teams to determine root cause of customer issues and provide timely feedback for product improvements;
  • Track metrics related to customer care and make appropriate recommendations for continuous improvement and operational efficiencies;
  • Create and maintain a track record of support issues and ensure follow up to completion, by working closely with different teams;
  • Prepare and deliver formal written reports to communicate with a wide-range of audiences,as well as within the Company;
  • Work collaboratively to drive a safe, compliant and inclusive culture;

Required qualifications:

  • Bachelor’s degree in Software Engineering, Computer Science, or related fields;
  • Minimum of 3 years of related work experience with demonstrated ability of technical support provision, leading a team and delivering IT solutions;
  • Experience with programming languages (HTML, CSS, JavaScript, PHP, MySQL);
  • Knowledge of WordPress is a plus;
  • Excellent English writing skills;
  • Excellent technical problem solving skills of varying complexity;
  • Self-motivated and action oriented team player with good communication and interpersonal skills; able to navigate in a matrix organization and work with customers on a global scale;
  • Strong management, facilitation, time-management, negotiation and organisation skills.

Salary: Highly competitive, depending on the previous experience and skills.
Deadline: 09 August 2018

To apply for this position, please, send your CV to [email protected]

Creative journalist / content strategist

Our company is in need of a talented Journalist to create compelling blog posts, white papers, product descriptions, social media content and web copy. We’re looking for someone who will help us expand our digital footprint and drive more value through online content. The ideal candidate should have a proven track record of producing pieces that increase engagement and drive leads. This position requires a high level of creativity, as well as the ability to use data-driven insights to write better material. The successful candidate should also be detail-oriented and committed to meeting tight deadlines. Preference will be given to those with a strong writing portfolio, bachelor’s degree and relevant work experience.

Job responsibilities:

  • Regularly produce various content types, including email, social media posts, educational blogs and white papers
  • Actively manage and promote our blog, and pitch articles to relevant third-party platforms
  • Edit content produced by other members of the team
  • Analyze content marketing metrics and makes changes as needed
  • Collaborate with other departments to create innovative content ideas
  • Create content marketing campaigns to drive leads and subscribers Use SEO best practices to generate traffic to our site

Required qualifications:

  • Bachelor’s degree in English, Journalism or related field
  • At least 2 years of experience in a related field
  • Knowledge of digital marketing tactics, including SEO, email marketing and web analytics
  • Real excellent writing skills of English,
  • Ability to communicate and collaborate effectively
  • The ability to consistently meet tight deadlines
  • Experience using WordPress, Weebly, and/or Joomla! preferred

Salary: Highly competitive, depending on the previous experience and skills.
Deadline: 04 August 2018

To apply for this position, please, send your CV to [email protected]

Graphic designer

We are seeking a Graphic Designer to join our team. He/She will be designing a wide variety of things across digital and offline media. To be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and show amazing attention to detail.

Job responsibilities:

  • Cultivate a solid body of work;
  • Take the design “brief” to record requirements;
  • Work with a wide range of media and use graphic design software;
  • Think creatively and develop new design concepts, graphics and layouts;
  • Prepare rough drafts and present your ideas;

Required qualifications:

  • University degree: in a relevant field;
  • At least 2 years of experience in graphic design industry;
  • Experience optimizing designs for the web;
  • Extensive experience with Illustrator, Photoshop, InDesign and CorelDraw;
  • Passion and enthusiasm for design, with a creative flair;
  • Flexible approach when working in a team;
  • Good presentation skills and the confidence to explain and sell ideas to clients and colleagues;
  • Ability to cope with several projects at a time;
  • Accuracy and attention to detail when finalising designs;
  • Excellent communication skills;
  • Self-motivated with positive attitude.

Salary: Highly competitive, depending on the previous experience and skills.
Deadline: 17 August 2018

To apply for this position, please, send your CV to [email protected]

Product Analyst

10Web is looking for Product Analyst who can jump in and make an impact quickly. The Product Analyst supports the development of the company’s product features, pricing and competitive position.She/He will work with product owners and report directly to the CEO. Our future product analyst can expect to set up and analyze A/B tests for new experimental features, size opportunities to prioritize features, and define key performance metrics for the products.

Job responsibilities:

  • Analyze and evaluate Company’s products and develop KPIs for those;
  • Analyze business/product related data available to the company, to inform product planning, management, and marketing;
  • Conduct competitor intelligence and develop product improvement recommendations based on findings;
  • Monitor market and related product trends, investigate patterns and changes to understand contributing factors;
  • Examine the impact of market changes and competitor environment on the product/business performance ;
  • Conduct market research, pricing and revenue analysis, including bundling strategies
  • Conduct and analyze A/B tests;
  • Work in close collaboration with product owners, marketing team and company management;
  • Other ad hoc projects and analysis as needed;

Required qualifications:

  • Master’s degree in business or related field or an MBA;
  • Minimum of 2 years experience in product analysis or a related field;
  • Exceptional analytical and conceptual thinking skills;
  • Solid understanding and knowledge of the tech industry, preferably from tech focused roles/companies;
  • Proficiency with Google Analytics and web analysis tools;
  • The ability to work closely with team;
  • Experience creating detailed reports and giving presentations;
  • A track record of following through on commitments;
  • Excellent planning, organizational, and time management skills;
  • Excellent English speaking and writing skills.

Salary: Highly competitive, depending on the previous experience and skills.
Deadline: 10 August 2018

To apply for this position, please, send your CV to [email protected]

Scrum Master

10WEB is looking for a Scrum Master to coach the team, manage and drive the agile process. The incumbent is responsible for guiding the team based on Agile/Scrum practices and values.

Job responsibilities:

  • Responsible for managing the scrum process and mentoring the scrum teams in accordance with the Scrum methodology;
  • Handling conflict resolution, communicating scrum values of openness, honesty and respect to the team;
  • Coaching teams to adopt and follow the Scrum practices;
  • Helping teams to define goals and actions to achieve best results;
  • Inspiring team’s creativity and efficiency;
  • Identifying and eliminating Scrum process impediments and act as safeguard for the team;
  • Ensuring the product owner always keeps the backlog properly maintained;
  • Organizing and facilitating sprint planning, review, and daily stand-up meetings;
  • Conducting Retrospective meetings, recording issues, providing advice and assistance in resolving them;
  • Analysing and presenting scrum reports (velocity, burndown, etc.) to the management;

Required qualifications:

  • Master’s degree in a related field;
  • At least 1 year of project management experience;
  • Knowledge of Scrum theory, rules, practices and Agile approaches ;
  • Knowledge of software development processes;
  • Strong time management skills;
  • Familiarity with best practices, customer oriented environments, and Agile practices;
  • Strong communication skills;
  • Coaching skills.

Salary: Highly competitive, depending on the previous experience and skills.

REMUNERATION/ BENEFITS: Medical insurance, professional development opportunities, paid day offs, sick leave, working from home etc.

Deadline: 06 August 2018

To apply for this position, please, send your CV to [email protected]. Please, clearly mention in the subject line: “Scrum Master “. Only shortlisted candidates will be considered․Thanks.