Users appreciate the plugin for its easy setup, user-friendly interface, and effective functionality which replaces more complex alternatives like Jetpack stats. The support team is praised for their quick, helpful responses, particularly to technical issues. Users enjoy the balance between features and simplicity, as well as the plugin's lightweight nature. However, a notable drawback is the frequent need to reauthorize Google account access to display statistics, which other similar plugins do not require. Additionally, there are occasional complaints about the plugin stopping tracking data, leading users to lose data and sometimes see incorrect or unauthorized site statistics.