Users appreciate the WordPress plugin for its comprehensive features available in the free version, which eliminates the need for purchasing the Elementor Pro. They find it easy to use, well-organized, and loaded with useful widgets and templates for various website designs. Users also commend the responsive and helpful customer support, which is perceived to enhance user experience significantly. However, some users report dissatisfaction with the Pro version's support service, citing a lack of response and questionable company functionality. Overall, the plugin is highly regarded for its ease of use, functionality, and time-saving capabilities, despite some negative feedback on support services.