Users appreciate the WordPress plugin for its reliability, ease of setup, versatile filtering options, and excellent support. Many users highlight that it is the only plugin that worked seamlessly among many others they tried. The plugin is praised for its powerful and customizable functions, particularly in handling complex filtering needs in WooCommerce. The support team, especially Natalie, receives high marks for their quick, helpful responses and willingness to resolve issues. However, some noted drawbacks include occasional slow filtering, dated appearance, and minor bugs, especially when using multiple filters. A few users also faced persistent customer service issues and unresolved problems.