Users appreciate the WordPress plugin for its functionality, ease of use, and extensive customization options. It works as described without unnecessary extras and is suitable for both free and premium versions. Users particularly value the prompt, professional, and helpful support team, who are responsive to issues and queries. The plugin integrates well, providing helpful styling options and configuration settings. However, drawbacks include occasional slow loading times, issues with Internet Explorer, PHP errors, shortcode limitations, and inconsistent performance with updates. Despite some technical issues, users find the support team commendable and believe the plugin is effective for enhancing site interactivity.