Users appreciate the simplicity and functionality of the WordPress FAQ plugin, praising its ease of setup, use, and effectiveness in displaying FAQs on their sites. It effectively groups and formats FAQs with minimal effort, making it accessible for both newbies and professionals. The plugin garners substantial praise for the thorough documentation and responsive support, particularly from John Gardner. However, some criticisms include the inability to sort FAQs easily, occasional issues with saving updates, and intrusive ads for "pro" plugins. Additionally, compatibility issues with newer WordPress versions and a lack of advanced styling options or Q&A schema were noted drawbacks. Despite these, the plugin is valued for its lightweight, non-bloated design.