Users appreciate the plugin for its ability to create and add badges to eCommerce products, helping to highlight special offers. Users commend the support team for their persistence and effectiveness in resolving issues. However, major drawbacks include limitations in customization, such as using only predefined badges, and functional issues like layout problems when viewed in widgets. The free version lacks essential features and prompts users to upgrade to a paid version for basic functionality, leading to frustration. Some users experienced severe issues like site corruption and server CPU problems, indicating potential unreliability and performance concerns with the premium version.