Users appreciate this WordPress plugin for its seamless installation, ease of use, and ability to significantly enhance the search functionality on their sites without needing coding skills. It successfully indexes various data elements across pages, posts, and custom types, making search results more relevant and useful. The plugin offers valuable features like relevance-based rankings and heatmaps. Additionally, the support team, particularly Ajay, is praised for their prompt and effective assistance. However, users highlight certain drawbacks, including the lack of fine-tuning options for search results, occasional compatibility issues with themes, and a lack of documentation. Some users also experienced technical issues such as search results yielding no results and the plugin not performing well on multisite installations.