Users appreciate the WordPress plugin for its ease of use, quick installation, and reliable performance in backing up and restoring websites. It's praised for saving time, providing peace of mind, and being suitable for users of all skill levels, including non-developers. The plugin supports both local and remote backups (e.g., Google Drive), and offers additional premium features like scheduling and off-site backups with external storage options (Amazon S3, FTP). Despite the overwhelming positive feedback, some users experience issues with backups failing or the plugin not backing up certain database elements, causing potential loss of configurations. Support forums are also criticized for being unhelpful.