Users highly appreciate the WordPress plugin for its reliable performance, ease of use, and extensive functionality, particularly for enhancing Contact Form 7 with conditional fields. They find it flexible and beneficial for creating more dynamic and professional forms without needing custom JavaScript. The support from the developer, Jules, is often praised for being prompt and helpful, even though some users reported delays or unresolved issues in support response. Some drawbacks include occasional incompatibility with updates, lack of precise documentation, and issues with more complex conditional setups or specific functionalities like file fields and button clicks to show hidden groups.