Users appreciate the Wordpress plugin for its simplicity, ease of use, and reliability. They find it straightforward to install and set up, noting that it functions well across various themes and does not include unnecessary features, ensuring lightweight performance. The inclusion of reCAPTCHA is valued for preventing spam. Additionally, users commend its clean and elegant design, which integrates well with different site styles, and the ability to disable CSS for custom styling. However, some drawbacks are noted. Occasionally, users face functionality issues, such as reCAPTCHA not working or the plugin not sending emails. The plugin also lacks customization options, notably the inability to add extra fields like a phone number or dynamic subject lines.