Users appreciate this plugin for its simplicity, functionality, and ease of use. It assists in exporting and importing comments between websites, making it particularly valuable for website redesigns, migrations, and updating staging environments with live comments. The plugin can handle CSV format for easy editing and includes features like field mapping, ensuring compatibility across different systems. Users commend its performance, speed, and stability, as well as the responsive customer support from the developers. Drawbacks noted include occasional issues with threading of nested comments, the handling of specific characters causing data shifts, and some comments being marked as pending but not appearing in the pending list. Overall, it’s highly recommended for its practicality in managing comments during site transitions.