Users appreciate the WordPress plugin for its ease of use once properly set up, with fast design capabilities that facilitate client collaboration. They find it effective in sorting posts and integrating well with other options. Support from the developers is mentioned as friendly and helpful, aiding users through difficulties. However, several users faced initial challenges with installation and configuration, citing a lack of clear instructions and some functions not working as expected. The permalink function's limitation is a notable drawback. Overall, users recognize the plugin’s potential but emphasize the need for better documentation and user guidance.