Users appreciate the Cresta Social Share Counter plugin for its ease of setup, elegant design, and customization options. It integrates well with websites and enhances social sharing without significantly impacting page load times. Users also praise the quick and reliable support from the technical team and the detailed documentation that aids in setup and troubleshooting. However, some users have noted significant issues, such as discrepancies in displaying share counts, particularly after updates, which have led to dissatisfaction and concern over website value. There are also some limitations in the free version, notably with the Twitter counter and certain shortcode functionalities. Additionally, the need for better SEO optimization to enhance discoverability has been pointed out.