Users appreciate the WordPress plugin for its ability to effectively integrate Facebook feeds into their websites, particularly when native code fails due to loading issues. The installation process is described as simple and user-friendly, and the support team has been praised for their prompt and effective assistance. However, several users experienced significant drawbacks, including lack of responsiveness, poor security, and severe compatibility issues causing website crashes and HTTP Error 500, especially after updates. Users also reported that the pro version failed to deliver additional functionality and expressed frustration over unresponsive customer support and difficulty in obtaining refunds.