Users appreciate that the plugin offers multiple payment options and integration with Klarna services, and some found the support team responsive and helpful. However, many experienced serious issues including high order cancellation rates, payment process failures, and lack of error visibility in the backend. Additional frustrations include the inability to disable the "pay later" option, poor compatibility with various themes, and inadequate support from both Klarna and Krokedil. Overall, despite some positive feedback, the plugin's technical issues and support challenges make it unreliable for many users.