Users appreciate the integration with WooCommerce and the product search feature for email templates. The plugin is praised for its business analysis capabilities and email marketing automation. Users find the customer service largely responsive and helpful. However, the plugin has significant drawbacks: numerous bugs, performance issues impacting site speed, no dynamic coupon code functionality, and convoluted support responses. Compatibility with newer WordPress versions is problematic, leading to fatal errors and deactivations. Additionally, the plugin lacks flexibility in event customization and an easy connection method via API keys. The premium plan is also considered pricey by some users.