Users appreciate this WordPress plugin for its ease of installation, quick setup, and effectiveness in driving email subscriptions. The top/bottom bar customization options are praised for being visually appealing without being aggressive. Many commend the support team for their prompt and efficient issue resolution. However, some users are dissatisfied with the support staff, finding them unhelpful and concerned with merely marking issues as resolved. The plugin has legal compliance issues in the EU, lacks a visible menu, and shows glitches on mobile browsers. A few users found it totally useless, requiring developer assistance for full functionality. Overall, it’s effective yet needs enhancements and better support.