Users appreciate the WordPress plugin for its extensive 2FA solutions, including OTP, email, and Google Authenticator, which enhance website security effortlessly. The plugin is noted for its ease of use, adaptability, and a wealth of features, even in the free version. What stands out most is the exemplary customer support, which is prompt, efficient, and often goes above and beyond to resolve issues, even offering direct calls or Zoom sessions. However, some users experienced critical errors upon updates, plugin conflicts, and difficulty in deactivating or uninstalling the plugin, causing disruptions like site crashes and error 500. Fixing these technical issues remains a need for improvement.