Users of the WordPress plugin appreciate its reliable and efficient functionality, particularly in seamless OAuth SSO integration. The standout feature is the exceptional customer support team, who are responsive, knowledgeable, and quick to address any issues, often resolving problems within hours and providing clear, helpful explanations. This support availability includes odd hours to accommodate various time zones. Users are particularly fond of the detailed guidance provided during troubleshooting via email or video calls. However, a recurring drawback mentioned is the plugin’s licensing model, which some find expensive and not transparent; the free version's limitations necessitate a paid upgrade for full functionality. Additionally, obfuscated code and security issues flagged by antivirus software are concerns for some users.