Users appreciate the plugin for its user-friendliness, customization options, and effectiveness in creating forms, including those with confirmation and completion screens. It is particularly valued in client work and is often mentioned as an essential tool. Users find it easy to use, even for beginners, and beneficial for projects requiring detailed form configurations and visual editing capabilities through paid add-ons. However, the plugin has drawbacks such as difficulties in deletion, language issues after updates, incompatibility with PHP version 5.3, and errors post-update for some users. Users also face challenges with backing up forms during server migrations and search visibility of confirmation/completion pages. Despite these issues, it remains a favored tool for form creation.