Users generally appreciate the SecuPress WordPress plugin for its robust security features and an intuitive user interface. The plugin provides comprehensive threat protection and simple instructions that help even beginners secure their sites effectively. Many users commend the responsive, professional, and helpful support team, and report satisfaction with both the free and pro versions. However, drawbacks include technical issues such as plugin conflicts, website crashes, and false-positive malware alerts. Additionally, several users express frustration with inconsistent support, especially regarding slow responses or lack of assistance with urgent problems. Concerns about infrequent updates and unresolved bugs have also been raised, leading some to switch to alternative security plugins.