Users generally appreciate that the WordPress plugin is easy to set up and configure, effectively providing a Table of Contents (ToC) feature which updates automatically and offers clean, modern styling. It is praised for its functionality, simplicity, and its ability to help readers navigate long-form articles, much like chapters in a video. However, users express frustration with limited customizability. Specific issues include an inability to properly modify or disable the title, adjust indentation for bullets, remove underlines from items, and prevent the plugin from pulling in all headers, including those from the footer. Users also note that the plugin has not been updated in over a year.