Users appreciate the plugin's powerful and versatile functionality, intuitive interface, and helpful support. It simplifies project management, allowing for task assignments, project duplication, budget and time tracking, and team collaboration. Add-ons and detailed customization options enhance its versatility. Reporting features, API integration, and a user-friendly design are particularly praised. However, numerous issues exist: buggy permissions, lackluster customer support, misleading marketing tactics, and occasionally breaking sites with updates. Users also mention high costs for essential add-ons and annual licenses, and some find the free version too limited. Despite these drawbacks, satisfied users find it a valuable, competitive tool for project management.