Users appreciate the WordPress plugin for its ease of installation, intuitive setup, and reliable functionality when it works as expected. It effectively resolves email issues for WooCommerce transactions, making sales email delivery smoother and providing clear and comprehensive reports. The support team is frequently praised for being responsive and helpful. However, frequent technical issues and bugs, particularly following updates, disrupt functionality and cause frustration. Users experience problems with email delivery, stalling due to user registration spam, and incompatibilities with various versions of WordPress and WooPayments. Additionally, the setup process can be technically challenging for less experienced users, necessitating better documentation and user guides. Many users reported poor customer service response times and unhelpfulness.