Users appreciate the WordPress mega menu plugin for its flexibility, ease of use, and wide range of customization options. Allowing substantial modifications and rapid integration, many found it user-friendly and efficient, with outstanding Pro support. It effectively helps users create sophisticated and attractive menus, enhancing the website's user experience. However, several users reported significant drawbacks. The sheer number of customization options can be overwhelming. Some experienced bugs, slow support response, and issues with mobile responsiveness. Additionally, several users encountered persistent errors, particularly with PHP 8, and found the plugin's overall stability lacking, often leading to site disruptions.