Users appreciate that the Ibtana Website Builder plugin is easy to use and offers a variety of Gutenberg-compatible block types, which helps create stunning websites quickly. The plugin also has fantastic support, with users praising the prompt and helpful assistance, often resolving issues swiftly. However, there are significant drawbacks. Some users face installation issues even when the destination folder doesn't exist. Furthermore, existing Ibtana blocks become unsupported, forcing users to redo their entire website. The plugin also lacks intuitive and comprehensive instructions, making it hard to use without external help. Additionally, some users struggle to save or publish pages, leading to frustration and uninstallation.