Users appreciate the plugin for its extensive customization options, making it a favorite for agencies and freelancers. It provides a more personalized back office, restricting client access to prevent accidental changes. The support team is praised for being quick and helpful. Users also highlight that the plugin fills a significant need in WordPress by offering better dashboard customization than existing plugins. However, drawbacks include interference with default WordPress settings UI, displaying plugin updates and notices to clients, and limited login URL customization options. Some users also note the need for basic UI and settings improvements. Overall, the plugin significantly enhances client management with a few areas needing refinement.