Users appreciate the Akismet plugin for its effective spam protection, which significantly reduces the influx of spam messages to their sites. The plugin is noted for its ease of use and seamless integration with WordPress. Nonprofits benefit especially as they receive the service for free, with many users reporting exemplary customer support that is both prompt and helpful. Despite these positives, some users criticize the plugin for what they see as misleading pricing practices and account suspensions due to perceived violations, such as displaying ads. Additionally, a small number of users reported issues with false positives and inadequate spam filtering.