Users appreciate the Backup Guard plugin for its ease of use, intuitive interface, and effective backup and migration features, benefitting from quick, seamless site migrations and reliable backups. The support team receives high praise for their prompt and helpful responses, often resolving issues quickly. However, several drawbacks include the necessity to upgrade to the premium version for certain features, issues with file formats, and incomplete backups. There are complaints about silent updates promoting sales, and some users reported significant problems such as losing sites, encountering bugs, or failed restorations, resulting in distrust and frustration. The plugin's development pace and stability are also criticized by some users.