Users appreciate the plugin for its simplicity, ease of use, and reliable performance. It effectively backs up websites, including multiple ones, to various storage options like Dropbox and AWS S3. Excellent support, detailed tutorials, and flexibility in backup settings further enhance its appeal. However, the primary drawback is the lack of a restore function in the free version, which forces users to purchase the Pro version if they need to restore data. Some users have reported occasional bugs, errors with specific storage integrations like S3, and issues with conflicting plugins. Others feel misled about restore capabilities, deeming it a significant limitation.