Customer Reviews for WooCommerce Reviews

Users appreciate this WordPress plugin for its ease of use, extensive features offered even in the free version, and its efficiency in collecting genuine customer reviews. Many users value the ability to import reviews from other platforms like Etsy, and the robust customization options that meet diverse needs, including using shortcodes for page builders. The automation for sending review requests is a significant plus, resulting in increased review collection and improved customer engagement. However, there are notable drawbacks. Users face challenges with translation and localization, reporting inconsistencies in email languages after translation attempts. Some users are dissatisfied with the recent requirement for customer consent to receive review emails, which they claim reduces the number of reviews. Additionally, customization of certain elements, like button colors, requires custom CSS, which isn't user-friendly for those without technical skills. Support has received mixed feedback—some users report speedy resolutions, while others criticize the lack of timely assistance.