Users generally find the WordPress plugin for integrating WooCommerce with Facebook highly problematic. The primary benefits mentioned include the plugin's initial aim of connecting WooCommerce products to Facebook and Instagram shops and the provision of helpful customer support for some users. Some users appreciated the fast response from the support team and prompt bug fixes. However, users reported numerous drawbacks. Common issues include frequent plugin conflicts with other plugins, complicated and error-prone setup, failed syncs and updates, poor event tracking, site performance slowdowns, and an inability to remove previously synced data easily. The plugin also caused fatal errors and connection issues that were difficult to resolve. Many users had their Facebook accounts or shops restricted or banned due to issues indirectly related to the plugin’s integration. The general sentiment reflected disappointment and frustration over the plugin’s unreliability and poor functionality.