Fluent Support: Pricing, Instructions, Reviews and More
Explore Fluent Support, the ultimate solution for streamlining customer service operations and enhancing user experience. Discover its features and benefits!
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Overview
Compatibility
Installation instructions
Customer support & learning resources
Changelog
Main benefits
Versatile help desk plugin
Multi-channel ticket management
Built-in productivity tools
GDPR compliant self-hosted solution
Seamless integrations available
About this plugin
Categories: Integration and APIs
Version: 1.7.90
Last updated: 28-05-2024
WordPress version: 5.6
Tested up to: 6.4.5
PHP version required: 7.3
Languages: Français, 日本語
Tags:
Learning resources: View resources
Overview
Fluent Support is a powerful, versatile, and user-friendly customer support and ticketing plugin designed specifically for WordPress, intended to rival premium services like Zendesk and FreshDesk. It enables businesses to manage customer queries efficiently right from their WordPress dashboard by centralizing support tickets from various channels such as contact forms, emails, and remote websites. Users can leverage an array of features including multi-channel support, ticket segmentation, detailed reporting, and built-in productivity tools for streamlined operations. The plugin also integrates seamlessly with major WordPress plugins like WooCommerce, LMS systems, and membership plugins, providing a comprehensive view of customer interactions. As a self-hosted solution, Fluent Support ensures data ownership and GDPR compliance while delivering a super-fast, intuitive interface powered by modern technologies like VueJS and REST API. Additionally, it offers smooth migration options from other support plugins like Awesome Support and SupportCandy, facilitating an effortless transition for users seeking a high-performance support system.
All-in-One Customer Support Solution
- Centralize all customer queries and respond efficiently.
- Keep additional customer data, notes, and track overall stats.
- Multi-channel support ticketing system.
Customer Portal
- Customers can open tickets from your website or contact form.
- Tickets can be viewed by customers when they log in.
- Public users can respond to tickets using a unique signed secure link.
Built-in Productivity Tools
- Send responses to multiple tickets at once.
- Close tickets by filtering older tickets.
- Quickly edit customer info or add notes from the ticket page.
Build for Speed & Productivity
- Built on VueJS & REST API as a Single Page Application.
- Super fast and lean interface with no learning curve.
- Super awesome Dashboard with charts, graphs, and essential data points.
Features list
Feature
Premium version
50 Domain License
Allows usage on up to 50 domains.
500 Business Email Piping
Supports piping for up to 500 business emails.
Unlimited Email Parsing
Enables unlimited parsing of emails.
1 Year Plugin Update
Provides plugin updates for one year.
1 Year Priority Support
Offers priority support for one year.
All Features Included
Includes all available features.
Pricing
In some cases companies have different prices based on various components like a location. As a result the prices displayed here can differ from the ones you see on their websites.
See all pricing optionsRating and reviews
boionfire81
15 Jul, 2024
How can I completely disable login/registration through this plugin? I have a membership plugin and for security I need to make sure that plugin handles all the login/registration requests.
pfistaa
28 Jun, 2024
Not much more to say. I have a wordpress website with wpforo installed, some other plugins and FluentSupport. Somehow, the TextBox where you can add Ticket Details always showed up only after refreshing the page. Ahsan replied shortly after I opened a Ticket and helped me out. After a couple tries, we found out that the problem was one of the plugins installed which conflicted with the FluentSupport plugin. Deactivated the troublemaking plugin on the support page and now it’s working fine again.In case somebody wondering what plugin was making the troubles: wpForo UserMentioning Addon for wpForo. I don’t know why this interferes on the support page but whatever.
Thanks again!
approvalguy
24 Jun, 2024
The plugin is absolutely useless. If you have issues, the customer service only responds to your questions once every four days. If you want a refund, they do not respond to your emails. why this company in business?!
ovomdj
21 May, 2024
Despite my many questions before we made the purchase, I was helped mega well with text photos and videos.
I am very happy and was very convinced to place my purchase. Thanks for the explanations and thinking along!
WPNinja the best there is!
arrebarre
23 Apr, 2024
I asked for a Memberpress integration for Fluent Support some few weeks ago, and the Fluent Support team were answering. The first version had a small bug , so after a quick round with the Support team, I had a new working beta in my mailbox.We are running a social community based on Buddyboss and Memberpress , and in the backend Fluent CRM, Support, Forms and SMTP take care of keeping the members happy.
Thanks to one of the most innovating software team in the business.