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Frictionless

Frictionless

Frictionless is a plugin developed by the Schedule Engine team that allows our clients to integrate our scheduling widget and live chat products with …

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Rating summary

2

Reviews

300

Active installations

Frictionless
Frictionless
Frictionless
Frictionless
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Overview

Compatibility

Installation instructions

Customer support & learning resources

Changelog

Main benefits

Minimal configuration required

Streamlines booking process

Live agents for chat

Boosts customer satisfaction

Embeds scheduling scripts

About this plugin

Version: 0.0.23
Last updated: 29-09-2023
WordPress version: 4.7
Tested up to: 6.1.7
PHP version required: 7.2
Languages:
Learning resources: View resources

Overview

Frictionless, developed by the Schedule Engine team, is a WordPress plugin designed to seamlessly integrate Schedule Engine's scheduling widget and live chat products into clients' websites with minimal configuration. This plugin eliminates the need for managing and updating separate code snippets, simplifying the process as features are enhanced. Frictionless enhances the user experience by streamlining the booking process, allowing customers to schedule visits with just a few clicks, thereby saving time for Customer Service Representatives (CSRs) and dispatchers. Additionally, the live chat functionality features live agents capable of booking real jobs and providing immediate answers and guidance, thereby fostering brand loyalty and boosting customer satisfaction. The plugin ensures smooth integration by embedding essential scripts directly onto the WordPress site, providing a friction-free solution for online scheduling and live customer interaction.

Minimal Configuration

  • Integrates scheduling widget and live chat products with ease
  • No need to manage separate code snippets
  • Automatic updates as features are enhanced

Streamlined Booking Process

  • Helps customers schedule visits with a few clicks
  • Saves time for CSRs and dispatchers
  • Efficient and user-friendly interface

Enhanced Live Chat Experience

  • Features live agents who can book real jobs
  • Builds brand loyalty and boosts customer satisfaction
  • Provides instant answers and guidance for customers

Easy Embedding

  • Embeds scheduling and web chat scripts on WordPress website
  • Simplifies the integration process
  • Ensures seamless functionality on your site

Rating and reviews

1

Rating summary

2

Reviews

300

Active installations

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User sentiment analysis

Users praise the WordPress plugin for its features and functionality, noting that it adds significant value to their websites. They appreciate the ease of integration and the enhancements it brings, especially in terms of booking and chat options. However, some users encounter issues accessing booking or chat settings directly from the plugin option page, as highlighted by a user named devtesting785, who faced this challenge despite modifying it over a year ago. This limitation suggests that while the plugin offers robust capabilities, its interface or accessibility features may require improvement to enhance user experience.
devtesting785

devtesting785

12 Jan, 2023

Unable to view any booking or chat settings on the plugin option page This topic was modified 2 years, 2 months ago by devtesting785.
devtesting785

devtesting785

12 Jan, 2023

Unable to view any booking or chat settings on the plugin option page This topic was modified 1 year, 8 months ago by devtesting785.

FAQ

What is the scheduling widget?

What is the chat widget?

Adding a CSS Selector Class and/or Element ID to Booking Settings?

How do I install the Frictionless plugin?

Do I need to update the plugin manually?

Can I customize the appearance of the widgets?

Is there a privacy policy for using the Frictionless plugin?

What are the benefits of using the Frictionless plugin?