Gleap

By Lukas Böhler

All-in-one customer feedback tool for websites. Learn more at https://www.gleap.io

Rating summary

Reviews

400

Active installations

Download the Plugin

Overview

Compatibility

Installation instructions

Customer support & learning resources

Changelog

Main benefits

Affordable in-app bug reporting

Automatic bug report generation

Includes replay video and logs

Customizable bug report details

About this plugin

Categories: Utilities

Version: 13.0.2

Last updated: 21-02-2024

WordPress version: 5.0.0

Tested up to: 6.4.5

PHP version required: false

Languages:

Tags:

Bug reporting User feedback Bug-tracking Feedback Support

Overview

Gleap is an essential tool for developers aiming to enhance software quality and accelerate the development process. This affordable in-app bug reporting plugin is designed for apps, websites, and industrial applications, making the debugging experience more efficient. Gleap automatically generates comprehensive bug reports that include replay videos, session data, logs, and more, saving developers the time and effort usually spent trying to reproduce issues. Additionally, it allows for the integration of custom data into bug reports, providing tailored insights and facilitating quicker resolutions.

Efficient Bug Reporting

Automatically includes replay video, session data, and logs
Saves time by eliminating the need to reproduce bugs manually

Customizable Bug Details

Allows adding custom data to bug reports
Enables more detailed and specific bug tracking

Versatile Application

Suitable for apps, websites, and industrial applications
Provides a comprehensive solution for various development environments

Cost-Effective Solution

Affordable in-app bug reporting tool
Helps developers build software faster and more efficiently

Features list

Feature

Free version

Premium version

14-day free trial

Try all features free for 14 days.

In-app bug reporting

Report bugs directly within the app.

Live chat

Real-time chat support for users.

AI bot, Kai GPT-4 Turbo

Advanced AI bot for automated assistance.

Product roadmap

Access to future product plans and updates.

Knowledge base

Comprehensive library of help articles.

Surveys

Collect user feedback through surveys.

News & Release notes

Stay updated with the latest news and releases.

Custom bots

Create and deploy personalized bots.

Automated messaging

Send automated messages to users.

Support

Assistance and help for customer issues.

Build better products with customer feedback

Improve products using customer insights.

Boost customer satisfaction while reducing support volume

Enhance satisfaction and lower support needs.

Fix bugs faster

Accelerate the bug-fixing process.

Maximize customer happiness

Ensure the highest level of customer satisfaction.

Minimize support with GPT-powered customer service

Reduce support needs using AI-driven service.

Pricing

Free Plan

$0 / monthly

Plan includes

14-day free trial

In-app bug reporting

Live chat

AI bot, Kai GPT-4 Turbo

Product roadmap

Knowledge base

Surveys

News & Release notes

Buy Now

Paid Plan

$49 / monthly

Plan includes

In-app bug reporting

Live chat

AI bot, Kai GPT-4 Turbo

Product roadmap

Knowledge base

Surveys

News & Release notes

Custom bots

Buy Now

In some cases companies have different prices based on various components like a location. As a result the prices displayed here can differ from the ones you see on their websites.

See all pricing options

Rating and reviews

Rating summary

Reviews

400

Active installations

User sentiment analysis

Users highly praise this WordPress plugin for its comprehensive and user-friendly features. They appreciate the consistent updates and excellent support, specifically highlighting fast and helpful assistance. Gleap.io stands out for its live chat, public roadmaps, feature requests, user suggestions, and bug tracking capabilities. The intuitive interface and innovative bug-reporting gestures, like the shaking gesture, enhance user engagement and communication. Robust analytics and reporting tools enable users to generate detailed insights, improving project management and client satisfaction. However, no significant drawbacks were mentioned. Users find it easy to install and efficient with no performance issues. It's noted as a game-changer, elevating project management and customer feedback loops significantly.

serendpt

27 Feb, 2024

Love this very useful tool. Updates are consistent. Support is great too.

Christopher

26 Jul, 2023

Gleap.io is an absolute game-changer when it comes to live chat, public roadmaps, feature requests, user suggestions, bug tracking and more for our team. We have been using it for a while now, and we are incredibly impressed with its features and performance. The platform allows us to effortlessly collect, manage, and prioritize feedback and issues from our clients and team members.One of the standout features of Gleap.io is its user-friendly interface. It is intuitive and easy to navigate, which makes the bug tracking process a breeze. Our team loves the streamlined workflow and the ability to quickly identify and address bugs.The shaking gesture for reporting bugs is a brilliant addition. Our clients find it fun and engaging, and it adds a unique touch to our bug tracking process. It has significantly improved our communication with clients, as they can easily report bugs with just a simple shake of their device.Another aspect that sets Gleap.io apart is its robust analytics and reporting capabilities. We can generate detailed reports and gain valuable insights into the bugs and issues that arise during our projects. This helps us identify patterns, prioritize tasks, and ultimately deliver high-quality results to our clients.Furthermore, the customer support provided by the Gleap.io team is outstanding. They are responsive, knowledgeable, and always ready to assist us with any questions or concerns we have. Their dedication to ensuring our satisfaction is truly commendable. Big shoutout to Lukas!In summary, Gleap.io has revolutionized our bug tracking process. It has made our projects run smoother, improved client satisfaction, and enhanced our overall productivity. We highly recommend Gleap.io to any agency or team in need of a reliable and efficient bug tracking solution. It’s an invaluable tool that will undoubtedly elevate your project management to new heights.

tonbojp7

08 Feb, 2023

I just found out that Gleap can be used as a chat support tool! That’s amazing! Kanpai!

leosolutions

11 Jan, 2023

We are using it since a couple of months and it completely changed our game. We were previously using Bugherd, but Gleap is way more better. Full of awesome features. Support is ridiculously fast and helpful. I can see that Lukas just want to create the perfect tool. Thank you!

justincredible1

30 Jul, 2022

Plugin was a breeze to install and does not have any performance issues on my website.

Gleap

Overview

Compatibility

Installation instructions

Customer support & learning resources

Changelog

Main benefits

About this plugin

Overview

Efficient Bug Reporting

Customizable Bug Details

Versatile Application

Cost-Effective Solution

Features list

Pricing

Plan includes

Plan includes

Rating and reviews

User sentiment analysis

FAQ

What is Gleap?

How does Gleap help in bug reporting?

Can I add custom data to bug reports in Gleap?

What types of applications can use Gleap?

Does Gleap provide session data in bug reports?

Is there a video replay feature in Gleap's bug reports?

What additional information can be found in Gleap's bug reports?

How does Gleap save developers time?