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Help Scout

Help Scout

Release 6.5.1 License: GPLv2 or later License URI: http://www.gnu.org/licenses/gpl-2.0.html Add a contact form to your website, or embed Help Scout B …

5

Rating summary

5

Reviews

600

Active installations

Help Scout
Help Scout
Help Scout

Overview

Compatibility

Installation instructions

Customer support & learning resources

Changelog

Main benefits

Easy contact form setup

Integrates Help Scout Beacon

Quick installation process

Enhances customer support

About this plugin

Version: 6.5.1
Last updated: 05-04-2024
WordPress version: 4.5
Tested up to: 6.5.5
PHP version required: false
Languages: Nederlands
Learning resources: View resources

Overview

The Help Scout for WordPress plugin is designed to enhance customer support interactions by integrating Help Scout's capabilities directly into your WordPress site. Within just minutes of setup, this user-friendly plugin allows you to add a contact form that directs customer inquiries to Help Scout, and effortlessly embed a Help Scout Beacon on your site using a simple code snippet. For businesses seeking more advanced features, the premium Help Scout Desk plugin offers a comprehensive customer portal where users can submit queries, view their entire inquiry history, and more, all within the familiar interface of your WordPress site.

Easy Setup

  • Takes only a few minutes to setup
  • User-friendly installation process

Contact Form Integration

  • Add a contact form to your site
  • Submits inquiries directly to Help Scout

Help Scout Beacon Integration

  • Add a Help Scout Beacon to your site
  • Simple embed code integration

Enhanced Customer Support with Help Scout Desk

  • Adds a full-featured customer portal to your WordPress site
  • Customers can submit inquiries and see their complete history

Features list

Feature

Free version

Premium version

Not just e-mail support

Provides multiple support channels beyond just email.

Gist oEmbeds

Allows embedding Gist snippets directly into your content.

Shortcodes, Filters, and Action Hooks

Offers extensive customization options through shortcodes, filters, and action hooks.

Easy Digital Downloads Integration

Seamlessly integrates with Easy Digital Downloads for selling digital products.

Attachments

Enables users to attach files to their messages or posts.

Conversation Embeds

Allows embedding entire conversations into your content.

Support with a Goal of Happy

Aims to provide support that ensures customer satisfaction and happiness.

Reviews and Feedback from awesome people

Showcases reviews and feedback from satisfied users.

Priority Support

Offers faster response times and prioritized support.

Advanced Customization Options

Provides extensive options for customizing the product.

Integration with Third-party Services

Supports integration with various third-party services.

Detailed Analytics and Reporting

Offers comprehensive analytics and reporting features.

Custom Branding

Allows for the addition of custom branding elements.

Multiple User Accounts

Supports the creation of multiple user accounts.

API Access

Provides access to the API for advanced integrations.

Pricing

Free Plan

$0 / monthly

Plan includes

Not just e-mail support
Gist oEmbeds
Shortcodes, Filters, and Action Hooks
Easy Digital Downloads Integration
Attachments
Conversation Embeds
Support with a Goal of Happy
Reviews and Feedback from awesome people
Buy Now

Pro Plan

$49 / monthly

Plan includes

Not just e-mail support
Gist oEmbeds
Shortcodes, Filters, and Action Hooks
Easy Digital Downloads Integration
Attachments
Conversation Embeds
Support with a Goal of Happy
Reviews and Feedback from awesome people
Buy Now

In some cases companies have different prices based on various components like a location. As a result the prices displayed here can differ from the ones you see on their websites.

See all pricing options

Rating and reviews

5

Rating summary

5

Reviews

600

Active installations

5
4
3
2
1

User sentiment analysis

Users appreciate this WordPress plugin for its ease of use and reliable performance. They value the robust support and seamless integration with Help Scout, specifically highlighting the benefit of WooCommerce integration that allows customer orders to appear immediately in Help Scout during interactions. This plugin is an excellent solution for integrating Help Scout into websites. However, one review is potentially biased as it comes from the author of the plugin.
ttherex

ttherex

24 Jan, 2022

Very easy to use!
dear.leader

dear.leader

06 Feb, 2018

Amazing plugin. Well supported and always seems to work without issue. I upgraded to Help Scout Desk so I could take advantage of the WooCommerce integration which allows for customer orders to appear right in Help Scout when we’re responding to a customer’s message.
srumery

srumery

12 Apr, 2017

Great solution for those looking to integrate Help Scout into your website.
Bryan Hoffman

Bryan Hoffman

13 Dec, 2016

Easy way to add HelpScout to a site
Dan Cameron

Dan Cameron

14 Oct, 2016

It’s pretty great. However, I’m the author of the plugin so I’m a bit biased…even if I use it at sproutapps.co.

FAQ

Does this work if I’m on the Help Scout Free plan?

What is Help Scout for WordPress?

How do I set up the Help Scout for WordPress plugin?

Can I use the contact form feature on the Free plan?

What is Help Scout Desk?

Is Help Scout for WordPress suitable for businesses of all sizes?

Do I need coding skills to use Help Scout for WordPress?

Can I track customer inquiries using this plugin?