Intercom
The official WordPress plugin, built by Intercom. Chat with visitors to your website in real-time, capture them as leads, and convert them to custome …
Overview
Compatibility
Installation instructions
Customer support & learning resources
Main benefits
Personalized customer communication
Integrated product suite
Easy Messenger integration
Tracks users and leads
About this plugin
Overview
Integrated Communication Platform
- Suite of products for sales, marketing, product, and support teams.
- Enables targeted communication with customers.
Easy Integration
- Add Intercom Messenger to your website in just a few clicks.
- Start chatting with customers and visitors immediately.
Customer and Lead Tracking
- Logged-in customers are tracked as users.
- Visitors who aren’t customers or aren’t logged in are tracked as leads.
Multi-Channel Communication
- Communicate with customers on your website, inside web and mobile apps, and by email.
- Ensures a seamless communication experience across different platforms.
Features list
Feature
Free version
AI-first customer service
Leverages AI to enhance customer service efficiency.
Fin AI Agent
An AI-powered agent to handle customer inquiries.
Omnichannel support
Provides support across multiple communication channels.
Help Center
A centralized hub for customer self-service resources.
Inbox
A unified inbox for managing customer communications.
Fin AI Copilot
AI assistant that supports customer service agents.
Tickets
System for tracking and managing customer service requests.
AI Insights & Reporting
Analytics and reports generated by AI for better decision-making.
Workflows
Automated processes to streamline customer service tasks.
Outbound messaging
Tools for sending messages to customers proactively.
Apps & Integrations
Connects with other software to enhance functionality.
Knowledge Hub
Repository of information for customer and agent reference.
Messenger
Real-time messaging platform for customer interactions.
Customizable bots
Bots that can be tailored to specific business needs.
Automated answers
AI-generated responses to common customer questions.
Pricing
In some cases companies have different prices based on various components like a location. As a result the prices displayed here can differ from the ones you see on their websites.
See all pricing optionsRating and reviews
ajwurtz
18 Oct, 2021
evkanas
23 Mar, 2021
peterarends
27 Oct, 2018
Cameron Roe
27 Oct, 2018
CK MacLeod
25 Mar, 2018