Users appreciate the extensive functionality, including advanced features like input validation, custom callbacks, and unlimited form submission actions, which are often only available in premium versions of other form builders. Integration with Gutenberg and compatibility with CrocoBlock plugins are highly valued, enabling the creation of complex forms and dynamic data management. Many users find the free version generous and the Pro version reasonably priced. However, the plugin's UI/UX is criticized for being confusing and hard to navigate, making the initial setup challenging. Issues with language translation and RTL compatibility also detract from the experience. Additionally, some users experience site crashes during updates and limited effective support.