Users appreciate that the Jetpack plugin for WordPress provides valuable tools like security features, SEO, and backups. These elements are praised for being user-friendly and integrating seamlessly into the WordPress ecosystem. The support service also receives some positive feedback for its responsiveness.
However, the recent move to charge for features that were traditionally free, particularly access to site statistics, has caused significant discontent. Users argue that the pricing is exorbitant and not justified by the services provided. There's also criticism about the general bloat of the plugin, which many claim slows down their websites.
The inclusion of AI features is disliked by users who prefer not to use them. Overall, the transition to a paid model for previously free functionality has led many long-time users to seek alternatives.
