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JivoChat Live Chat – WP live chat plugin for WordPress

JivoChat Live Chat – WP live chat plugin for WordPress

Omnichannel Live Chat and Help Desk plugin, optimized for WordPress. Free, fast, easy to install and to use. Turn your visitors into happy customers!

5

Rating summary

706

Reviews

30K

Active installations

JivoChat Live Chat – WP live chat plugin for WordPress
JivoChat Live Chat – WP live chat plugin for WordPress
JivoChat Live Chat – WP live chat plugin for WordPress
JivoChat Live Chat – WP live chat plugin for WordPress
+8

Overview

Compatibility

Installation instructions

Customer support & learning resources

Changelog

Main benefits

Connect all communication channels

Engage visitors in real-time

In-app CRM management

Offer calls via chat widget

Increase conversion and sales

About this plugin

Version: 1.3.6.1
Last updated: 25-10-2023
WordPress version: 3.0.1
Tested up to: 6.4.5
PHP version required: false
Languages: English (South Africa), Čeština [+6]
Learning resources: View resources

Overview

JivoChat is a comprehensive business messenger plugin optimized for WordPress, specifically designed for e-commerce. It enables teams to communicate with customers through various channels including live chat, phone, email, and social platforms, all from a single app. This plugin enhances customer support efficiency, boosts conversions, and increases sales by allowing real-time visitor engagement, offering call services via chat widgets, and seamlessly integrating with popular CRMs. Key features include built-in CRM, multi-agent chat capabilities, visitor monitoring, smart triggers, automatic translation, GDPR compliance, and extensive API & webhooks for custom functionality. Trusted by over 290,000 users, JivoChat is known for its user-friendly interface, customizable configurations, and robust customer support available in 23 languages, making it an indispensable tool for any e-commerce business looking to optimize customer interactions and streamline communications.

Omnichannel Communication

  • Send and receive client communications through multiple platforms including Facebook Messenger, WhatsApp, Apple Business Chat, Telegram, email, and phone.
  • All inquiries are centralized in one place for efficient handling.

Real-time Visitor Engagement

  • Engage with your visitors in real-time to convert them into paying customers.
  • Track your visitors in real-time and proactively initiate live chats with smart triggers.

Built-in CRM and Integrations

  • Manage your customers efficiently with an in-app CRM or connect your favorite CRM easily.
  • Offers CRM integrations, API, and Webhooks for extended functionality.

Comprehensive Communication Tools

  • Offer calls to your visitors via live chat widget or connect your phone number to make/receive calls.
  • Includes features like multi-agent chats, visitor monitoring, automatic translator, and quick phrases & canned responses.

Features list

Feature

Free version

Premium version

Live Chat for Websites

Real-time messaging tool for website visitors.

Live Chat for Mobile App

Instant messaging feature for mobile applications.

Chatbots

Automated chat agents for customer interactions.

WhatsApp Business

Business communication via WhatsApp platform.

AI assistant

Artificial intelligence-driven customer support.

Jivo Marketing

Marketing tools integrated with JivoChat.

Instagram

Customer engagement through Instagram messaging.

Facebook

Communication with customers via Facebook Messenger.

Telegram

Customer support through Telegram messaging app.

Viber

Business messaging via Viber platform.

Apple Business Chat

Engage with customers directly through Apple's messaging platform.

Telephony Plus

Advanced telephony features for enhanced business communication.

Videocalls

Conduct face-to-face meetings with clients via video calls.

JivoChat Business Phone

A dedicated business phone line integrated with JivoChat.

Callback

Allow customers to request a callback from your business.

CRM

Manage customer relationships and interactions efficiently.

JivoChat Team Chats

Facilitate internal team communication through chat.

Companys Email Integration

Integrate your company's email with JivoChat for seamless communication.

Integrations

Connect JivoChat with various third-party applications.

API for Developers

Access JivoChat functionalities programmatically via API.

Pricing

Free

$0 / monthly

Plan includes

Live Chat for Websites
Live Chat for Mobile App
Chatbots
WhatsApp Business
AI assistant
Jivo Marketing
Instagram
Facebook
Buy Now

Professional

$19 / monthly

Plan includes

Apple Business Chat
Telephony Plus
Videocalls
JivoChat Business Phone
Callback
CRM
JivoChat Team Chats
Companys Email Integration
Buy Now

In some cases companies have different prices based on various components like a location. As a result the prices displayed here can differ from the ones you see on their websites.

See all pricing options

Rating and reviews

5

Rating summary

706

Reviews

30K

Active installations

5
4
3
2
1

User sentiment analysis

Users appreciate JivoChat for its ease of installation and user-friendly interface. The plugin supports multiple communication channels such as live chat, email, phone calls, and integrates well with various CRMs like Shopify and WordPress. It helps businesses by enabling real-time customer support, increasing lead generation, and facilitating seamless communication across desktop and mobile devices. Users also noted its excellent customization options, proactive messaging features, and good customer support. However, some drawbacks include previous security issues, specifically related to Cross-Site Scripting (XSS) and Cross-Site Request Forgery (CSRF) vulnerabilities, which were poorly communicated to users. Overall, JivoChat remains a highly recommended and effective tool despite these concerns.
viaverdewp

viaverdewp

12 Jul, 2024

Facil de instalar. Top
adilson211

adilson211

09 Apr, 2024

Ferramenta muito simple e facil de usar
orlandorobin

orlandorobin

24 Feb, 2024

Great app. The free plan is perfect to start. Easy integration with wordpress
hostgroup

hostgroup

09 Feb, 2024

Todas as funcionalidades são excelentes!
pedroproad

pedroproad

14 Nov, 2023

The best chat plugin and CRM!

FAQ

Can I use JivoChat for free?

Do I need any software on my server for JivoChat to work?

How will I receive messages from my customers?

Can I customize my chat widget?

Can I hide the chat widget?

Are there any limits on number of chats or websites?

I have more questions, where can I ask?

What communication channels can I connect with JivoChat?

Can I receive offline messages?

Can I offer calls to my visitors?