Users appreciate the Wordpress plugin for its ease of use, comprehensive functionality, and the ability to manage newsletters directly from WordPress without needing a third-party service. The plugin is highly valued for its privacy features, configurability, and the variety of add-ons available. Many users report seamless integration with various email services, helpful feedback mechanisms, and high deliverability rates. The plugin also offers a user-friendly interface for newsletter composition and robust data tracking. However, common drawbacks include slow mailing speeds attributed to server performance, confusing menu navigation, and an outdated user interface. Issues like errors in name imports, limited support responsiveness, and outdated or poor documentation are also noted. Some users find the free version restrictive and encounter problems during installation and integration. Despite these cons, many customers feel the plugin's cost-effectiveness outweighs its shortcomings.