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Re:amaze Helpdesk & Live Chat

Re:amaze Helpdesk & Live Chat

Boost sales conversions, loyalty, and engagement. Manage your social, email, sms, live chat, FAQ for your WordPress or WooCommerce store.

5

Rating summary

0

Reviews

400

Active installations

Re:amaze Helpdesk & Live Chat
Re:amaze Helpdesk & Live Chat
Re:amaze Helpdesk & Live Chat
Re:amaze Helpdesk & Live Chat
Re:amaze Helpdesk & Live Chat
+5

Overview

Compatibility

Installation instructions

Customer support & learning resources

Changelog

Main benefits

Integrated customer communications

Multi-channel support

Automated customer messaging

WooCommerce integration

Mobile app availability

About this plugin

Categories: E-commerce
Version: 2.3.2
Last updated: 12-07-2024
WordPress version: 4.0
Tested up to: 6.5.5
PHP version required: false
Languages:
Learning resources: View resources

Overview

Re:amaze for WordPress and WooCommerce is a comprehensive customer communications plugin designed to streamline support and engagement for your blog, WooCommerce store, or WordPress site. This powerful tool centralizes all your customer interactions from various channels including email, social media, and live chat into a single inbox, enabling efficient and cohesive communication. Key features include automated targeting and messaging through Re:amaze Cues, multi-brand and multi-store management, and the ability to deploy customizable Help Sites filled with FAQ articles. The plugin also integrates deeply with WooCommerce, allowing you to manage customer orders, process refunds, and update order statuses directly from the chat interface. With capabilities like chatbot workflows, automated satisfaction surveys, and detailed customer insight dashboards, Re:amaze ensures that businesses can enhance their support quality, drive sales, and offer a seamless customer service experience, all while reducing the volume of support queries and improving team collaboration.

Integrated Multi-Channel Communication

  • All your email, Facebook, Messenger, Twitter, Instagram, SMS/MMS, and chat conversations in one place.
  • Connect multiple WooCommerce stores to a single Re:amaze help desk.
  • Provide amazing customer service through a shared inbox.

Boost Engagement, Conversions, and Sales

  • Add a live chat customer service experience to your storefront.
  • Send call-to-actions, discounts, and promotions via live chat.
  • Prevent shopping cart abandonment with automatic messaging.

Reduce Customer Service Volume By 40%

  • Use Chatbots and workflows to respond quickly with relevant messages and FAQ articles.
  • Hello Bot can automatically greet customers.
  • FAQ Bot can reply with FAQ articles for faster customer support.

Give Agents Full Customer Service Clarity

  • Powerful Live Dashboard for customer support, sales, and marketing.
  • See customer activity and location.
  • Send 1-on-1 chat messages and optimize sales.

Features list

Feature

Free version

Premium version

Intuitive and easy to use

User-friendly interface that simplifies navigation and usage.

Many pre-built pages

Offers a variety of ready-made pages to accelerate development.

Drag and drop feature

Allows users to easily move elements around the page.

Customizable templates

Provides templates that can be tailored to specific needs.

Real-time IP blacklist

Automatically blocks IP addresses identified as threats in real-time.

Country blocking

Restricts access from specific countries to enhance security.

Advanced manual blocking

Allows for custom blocking rules based on specific criteria.

Premium support

Provides priority access to customer support services.

Pricing

Elementor

$0 / free

Plan includes

Intuitive and easy to use
Many pre-built pages
Drag and drop feature
Customizable templates
Buy Now

WordFence Security Premium

$99 / yearly

Plan includes

Real-time IP blacklist
Country blocking
Advanced manual blocking
Premium support
Buy Now

In some cases companies have different prices based on various components like a location. As a result the prices displayed here can differ from the ones you see on their websites.

See all pricing options

Rating and reviews

5

Rating summary

0

Reviews

400

Active installations

5
4
3
2
1

FAQ

I don’t have a Re:amaze account. Can I still use this plugin?

How do I customize the support widget?

Help! I can’t seem to get things working!

I have an awesome idea for this plugin! What now?

Can I manage multiple WooCommerce stores with this plugin?

How can I reduce customer service volume?

Is there a mobile app available for Re:amaze?

Can I send automated customer satisfaction surveys?