Users appreciate the Redux Framework for its excellent support, quick issue resolution, and ease of use, especially beneficial for non-developers. The plugin is praised for improving website aesthetics, speed, and functionality, and providing a wide range of templates and themes. However, several drawbacks include updates causing site crashes, performance slowdowns, and intrusive nagging for premium versions. Users reported it being installed without consent and difficulty uninstalling it, which raised privacy concerns. While its extensive customization options and responsive support are highly valued, the negative impact on site speed, frequent disruptive updates, and forceful marketing tactics are significant downsides.