Users appreciate the WordPress plugin for its ease of use, flexibility, and powerful features like conditional fields and payment integration. The support team receives high praise for their responsiveness, detailed assistance, and willingness to go the extra mile to resolve issues. The plugin offers significant customization options, making it suitable for both simple and complex forms, including forms with multiple steps and conditional logic. However, the limitations of the free version, particularly the 8-field restriction, are a common drawback. Some users also reported bugs, particularly with email functionality and the PDF add-on, which caused significant issues. Despite these drawbacks, the overall sentiment is very positive due to the robust feature set and excellent support.