Users appreciate the WordPress Survey Maker plugin for its ease of use, rich feature set in both free and paid versions, and excellent customer support. It offers useful functionalities such as redirection to a thank-you page, detailed analytics, various question types, and customization options, making it suitable for diverse survey needs. Users highly value the responsive and helpful technical support, which addresses issues promptly and effectively.
However, some drawbacks include problems with saving survey changes, difficulties in rearranging questions, limited translation capabilities, inadequate image display settings, and the absence of certain essential fields like "terms & conditions" for European users. Despite these issues, many users still find it beneficial and recommend it.
