Tidio – Live Chat & AI Chatbots
Add Tidio Live Chat to your WordPress for free to answer customers’ questions, engage website visitors, generate leads, and increase sales.
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Overview
Compatibility
Installation instructions
Customer support & learning resources
Changelog
Main benefits
Boosts sales automatically
Centralized message management
Quick WordPress integration
AI chatbot support
Seamless WooCommerce integration
About this plugin
Categories: E-commerce
Version: 6.0.20
Last updated: 04-07-2024
WordPress version: 4.7
Tested up to: 6.5.5
PHP version required: 7.2
Languages: English (Canada), English (UK) [+16]
Tags:
Learning resources: View resources
Overview
Tidio is a comprehensive customer experience platform designed to enhance online stores' customer service capabilities and convert visitors into loyal buyers through integrated live chat, chatbots, Lyro AI chatbot, and multichannel communication features. The plugin allows businesses to manage all customer messages from a single dashboard, streamlining interaction channels including email and Messenger, and ensuring efficient and prompt responses. Tidio’s unique functionalities, such as pre-built chatbots for sales, customizable live chat widgets, WooCommerce product cards, and smart pop-ups, contribute to improving conversion rates and providing seamless shopping experiences. Specialized for WordPress, Tidio can be easily integrated into your site within 30 seconds, supporting multiple languages and offering robust features in its free plan, with premium options available.
FREE LIVE CHAT PLUGIN THAT WILL CONVERT YOUR WEBSITE TRAFFIC INTO LOYAL CUSTOMERS
- Identify and engage website visitors to increase conversion rates
- Use Tidio live chat on various devices including browser, desktop, and mobile
- Customize the live chat widget to match your website's look
- 100% mobile-friendly widget for seamless communication on any device
- Manage all live chat, email, and Messenger messages from a single panel
- Stay connected with visitors via free iOS and Android apps
SOLVE UP TO 70% OF CUSTOMER PROBLEMS WITH LYRO AI CHATBOT
- Offer personalized assistance using Lyro conversational AI
- Lyro learns from FAQs and provides complex answers
- AI operates within the knowledge base and can be updated anytime
- Easy implementation without the need for training
- Playground environment to test and adapt Lyro's responses
- Activate AI in under 3 minutes for 24/7 customer support
CHATBOTS GENERATE LEADS MORE EFFECTIVELY BY ENGAGING YOUR VISITORS EXACTLY WHEN THEY NEED IT
- Engage potential customers at the right moment to collect contact info
- Automate conversations to present services effectively
- Proactively collect emails and provide tailored content
- Instantly answer common questions 24/7
- Add tags and properties to visitors and send information to CRM
- Choose from various chatbot templates for different purposes
- Create custom chatbots using a drag-and-drop visual editor without coding
WOOCOMMERCE PRODUCT CARDS THAT PROVIDE THE BEST SHOPPING EXPERIENCE
- Browse WooCommerce products directly in the Tidio panel
- Send product cards in chat conversations with customers
- Easily share products via live chat and Messenger
- Enhance the shopping experience by recommending products directly in chat
Features list
Feature
Free version
Premium version
50 Handled Conversations
Manage up to 50 customer interactions.
Live Chat
Real-time messaging with customers.
Ticketing
Track and manage customer support requests.
Social Media Integrations
Connect and manage social media channels.
Unlimited quota
No restrictions on usage limits.
Analysis & Monitoring
Tools for tracking and evaluating performance.
Super admin role
Highest level of administrative access and control.
Lyro as managed service
Lyro provided and maintained as a service.
Everything in Tidio+
Includes all features available in the Tidio+ plan.
Pricing
In some cases companies have different prices based on various components like a location. As a result the prices displayed here can differ from the ones you see on their websites.
See all pricing optionsRating and reviews
devsaredead
14 Aug, 2024
It was a gem, now it’s not working anymore. Chat widget is not sending notifications on mobile + operating hours are not active unless you are constantly logged in to the dashboard
An app that needs you to babysit it 24h isn’t reliable anymore.
thebestb
02 Aug, 2024
The “FREE CHAT PLUGIN” is a lie. After taking your data they will ask you for payment in order to enable the chat on the website.
After doing all the configurations you will reach at this message: “Chat page feature is available in Starter plan and requires additional verification. Please Upgrade to Starter plan and contact support to unlock this feature.”
This topic was modified 2 weeks, 3 days ago by thebestb.
oceancomms
04 Jun, 2024
Everything was going ok until we needed help. Previous two days we had spoken to multiple staff who were extremely helpful. Unfortunately, the one today was just rude and abrupt and then refused to transfer the chat to another agent. Now uninstalled and won’t touch again!
This topic was modified 6 months, 1 week ago by oceancomms.
lori12000
04 Jun, 2024
Customer service was excellent and quick to respond, refreshing for this day and age.
mgaracoin
04 Jun, 2024
nice