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Userback

Userback

A beautifully simple way to get customer feedback.

3.6

Rating summary

9

Reviews

3K

Active installations

Userback
Userback
Userback
Userback
Userback
+3

Overview

Compatibility

Installation instructions

Customer support & learning resources

Changelog

Main benefits

High-quality visual feedback

Streamline feedback management

Instant feedback notifications

Integrate with project tools

Collaborate with team

About this plugin

Categories: Forms and Surveys
Version: 1.0.14
Last updated: 26-10-2023
WordPress version: 3.5.0
Tested up to: 6.1.7
PHP version required: 5.4
Languages:
Learning resources: View resources

Overview

Userback is a customer feedback solution designed to simplify and enhance the way feedback is collected and managed from websites and applications. It enables users to gather high-quality feedback through video and annotated screenshots, making it ideal for designers, developers, product managers, and web agencies. The platform centralizes feedback management, saving users time and improving workflow efficiency. Instant notifications alert users to new feedback, and integrations with project management tools like Jira, Slack, and Basecamp streamline processes. Collaboration is made easy by allowing team members and clients to contribute to and view feedback on projects. Core benefits include receiving detailed visual feedback, reducing the back-and-forth of lengthy email chains, expediting client approvals, and consolidating all website feedback in one efficient location. With Userback, users can ditch outdated methods like printed paper and focus on streamlined project management.

Get high-quality visual feedback with annotations

  • Collect feedback using video and annotated screenshots
  • Ensure clarity and precision in feedback

Ditch huge email chains that are guaranteed to miss important details

  • Streamline communication by centralizing feedback
  • Avoid missing critical information in long email threads

Save time by not having to chase clients to approve minor changes

  • Reduce the need for constant follow-ups
  • Speed up the approval process for minor adjustments

Manage all website feedback in the same place

  • Centralize feedback management for all projects
  • Easily track and organize feedback from multiple sources

Features list

Feature

Free version

Embeddable feedback widgets

Widgets that can be embedded into websites for collecting feedback.

Surveys

Tools for creating and distributing surveys to gather user insights.

Feedback Widget

A widget for collecting user feedback directly on your site.

Survey Feature

A feature that allows the creation and management of surveys.

Portal

A centralized platform for managing user feedback and insights.

Browser Extension

An extension for browsers to enhance functionality and user experience.

Session Replay

A tool that records and replays user sessions for analysis.

Screen Annotation

A feature that allows users to annotate their screens for better feedback.

Video Recording

A tool for recording video sessions to capture user interactions.

User Identification

A feature that identifies and tracks individual users.

Integrations

Options to integrate with other tools and platforms.

Feedback Management

Tools for organizing and managing user feedback.

Roadmap Automation

Automates the creation and management of product roadmaps.

GDPR Compliance

Ensures that data handling practices comply with GDPR regulations.

SOC 2 Type II certified

Certification indicating compliance with SOC 2 Type II security standards.

Pricing

Free Plan

$0 / monthly

Plan includes

Embeddable feedback widgets
Surveys
Feedback Widget
Survey Feature
Portal
Browser Extension
Session Replay
Screen Annotation
Buy Now

In some cases companies have different prices based on various components like a location. As a result the prices displayed here can differ from the ones you see on their websites.

See all pricing options

Rating and reviews

3.6

Rating summary

9

Reviews

3K

Active installations

5
4
3
2
1

User sentiment analysis

Users appreciate the WordPress plugin for its efficient communication features and intuitive, clean interface. The ability to capture feedback via email, screenshots, drawings, and videos enhances user experience, making it extremely beneficial for web agencies. Despite these positive aspects, users are critical of the plugin's misleading promotion as free when it only offers a 14-day trial before requiring a monthly subscription. Complaints about the lack of a free version and transparency in its pricing model are common. Overall, while the plugin is valued for its functionality and support, its pricing and promotional practices are seen as deceptive by some users.
redsmc

redsmc

10 May, 2024

Работает только 14 дней, затем нужно платить ежемесячно! Only works for 14 days, then you have to pay monthly!
tank

tank

23 Nov, 2023

The other reviews that aren’t 5-stars are fake. I love this software integration. Yeah, it costs money, but it’s better than ALL the rest!
muratburak

muratburak

08 Sep, 2023

Attention! This plugin not free..
Samuel Bauer

Samuel Bauer

21 Mar, 2022

Efficient communication on next level. It’s NOT free, but worth every cent !!
voltima

voltima

19 Mar, 2022

Too bad this company doesn’t present the fact that you are downloading a plugin that you have to register for a ‘free trial’ that expires. I kind of think that the plugin doesn’t belong in the repo right now because they don’t actually have a free version that I can find. I understand ‘upselling’ a plugin based on features but to be allowed to hawk a free trial for a pricey monthly price in the WordPress repo is ridiculous. Thanks but no thanks. Shady business practices….

FAQ

What does Userback do?

Does Userback work in local development environments?

Can I customize the Userback widget?

Can Userback be integrated with other platforms?

Can I programmatically send additional data to Userback?

Do I have to embed the widget code to be able to use Userback?

How can I start using Userback?

Who can benefit from using Userback?