Users appreciate the convenience of handling sales tax automatically and creating shipping labels directly from the WooCommerce dashboard, saving time and simplifying processes. The plugin's ease of integration with other WooCommerce extensions like USPS Simple Shipping for WooCommerce is also valued. However, there are significant drawbacks. Many users are unhappy with the mandatory Jetpack installation, which is seen as bloated and slows down websites. The plugin has been criticized for limited functionality, such as issues with credit card processing, lack of alternative payment methods like PayPal, and unreliable tax calculations. Additionally, customer support is often slow or unresponsive, leading to user frustration and loss of business. Frequent errors and compatibility issues further diminish its reliability.